Shipping Policy
Overview
This Shipping Policy governs all delivery logistics for every order placed on bonnetly.com, covering our full product range including Adult Sun Hats, Adult Winter Hats, Scarves & Shawls, and Baby Sun Hats. To deliver a seamless shopping experience to global families, we provide complimentary worldwide shipping with transparent processing and delivery timelines for all headwear and scarf accessories.
Free Worldwide Standard Shipping (No Minimum Spend)
We proudly offer 100% free standard international shipping on all orders, with no minimum order value required.
There are zero hidden delivery surcharges, checkout fees or handling costs added to any purchase. Whether you buy a single baby sun hat, multiple winter scarves or a full set of travel hats, your package will qualify for free global shipping to all supported destinations.
Order Processing Time
Once your payment is fully verified, our warehouse team will prepare, inspect and package your items within 2–4 business days.
Processing hours run Monday to Friday, excluding weekends and official public holidays. Any orders submitted on holidays or weekends will begin processing on the next working day. Minor delays may occur during big seasonal sales or restock periods, and we will ship all goods out as soon as possible.
Estimated Delivery Time: 10–15 Business Days
All orders are dispatched via trusted cross-border logistics partners. The total transit time after dispatch is 10–15 business days to most countries and regions worldwide.
This delivery window is an estimated timeframe and not a guaranteed deadline. Delivery speed may be slightly extended due to unavoidable external factors including customs clearance inspections, local postal backlogs, peak holiday shipping seasons, weather disruptions or regional logistics adjustments.
Real-Time Order Tracking
Once your parcel leaves our warehouse, we will send a dispatch confirmation email containing your unique tracking number and tracking link. Tracking data usually takes 24–48 hours to sync and display full transit updates on the carrier’s system. You can check your shipment movement online anytime until successful delivery.
Shipping Restricted Regions
In full compliance with international trade sanctions, export control laws and global logistics regulations, we cannot ship goods to sanctioned or restricted countries and territories. Any orders submitted from unsupported regions will be automatically cancelled with a full refund issued to your original payment account, with no additional penalties.
Undeliverable & Returned Parcels
If your package is sent back to our warehouse as undeliverable — caused by incorrect shipping addresses, repeated failed delivery attempts, or unclaimed parcels — you will be responsible for extra re-delivery fees if you still wish to receive your items. We cannot cover secondary shipping costs arising from customer-provided inaccurate address information.
Shipping Delays Liability
We are not liable for shipping delays caused by uncontrollable external events such as customs holds, airline suspensions, natural disasters, public emergencies or local postal service disruptions. Our support team will actively assist you to track and investigate delayed packages upon your request.
Policy Updates
We reserve the right to adjust, revise or update this Shipping Policy at any time without prior notice. All revised terms take effect immediately once published on bonnetly.com. Your continued browsing and ordering on our website constitutes full acceptance of the updated shipping rules.
Contact Support
If you have questions about free shipping rules, order processing progress, tracking inquiries or delivery delays, please reach our customer service team:
Email: service@bonnetly.com
Company: 2049 Innovation Limited
Address: UNIT D18, 3/F, WONG KING INDUSTRIAL BUILDING, NO.2-4 TAI YAU STREET, SAN PO KONG, KOWLOON