Returns & Refund Policy
Overview
This Returns & Refund Policy applies to all seasonal accessories purchased on bonnetly.com, including Adult Sun Hats, Adult Winter Hats, Scarfs & Shawls, and Baby Sun Hats. We deliver worldwide free shipping for all orders, and we maintain a fair, straightforward return system to bring you a risk-free shopping experience for family headwear and scarves.
1. 30-Day Valid Return Window
You may submit a return or full refund request within 30 calendar days counted from the day your package is successfully delivered. All return applications must be initiated within this period to qualify for our return service. Any requests sent after the 30-day window will not be accepted unless you receive written special approval from our support team.
2. Step-by-Step Return Application Process
- Contact our support team at service@bonnetly.com with your order number, detailed issue description and real photos/videos of the items within the valid 30-day period.
- Our customer service will review your request within 24–48 working hours and inform you whether your return is approved.
- If eligible for free return shipping, we will send you official return address and packaging guidelines via email.
- Neatly repack all complete items and send them back following our instructions. Do not send packages to our headquarters address without our authorized return label.
- After we receive and fully inspect your returned goods within 3–5 business days, we will start your refund or arrange a replacement shipment.
3. Refund Processing Timeline
Once your returned items pass our quality inspection, funds will be fully refunded to your original payment account automatically:
- 3–7 business days
We are not liable for delays caused by banks, payment providers or cross-border financial processing systems.
4. Exchange Service
Instead of a refund, you may choose a free equal-value exchange for defective, damaged or incorrectly delivered hats and scarves. All shipping costs for both return and resending new products will be covered by us. Exchanges for personal preference returns require you to pay two-way shipping fees.
5. Undeliverable Returned Packages
If your return parcel is sent back to you due to an invalid address, failed delivery attempts or unclaimed status, you will be responsible for secondary shipping fees if you still wish to proceed with the return application. We cannot process refunds for lost packages caused by inaccurate customer-provided shipping information.
6. Policy Revisions
We reserve the right to update and revise this Returns & Refund Policy at any time without advance notice. All updated terms take effect immediately after publication on bonnetly.com. Your continued purchases and website access after changes are posted mean you accept the revised policy.
Contact Us
For all inquiries about return eligibility, free return shipping, refund progress and after-sales support, please reach our official support channel:
Email: service@bonnetly.com
Company: 2049 Innovation Limited
Address: UNIT D18, 3/F, WONG KING INDUSTRIAL BUILDING, NO.2-4 TAI YAU STREET, SAN PO KONG, KOWLOON